Betvibe Privacy Policy — Your Data Is Safe With Us

Betvibe collects your name, email address, mobile number, and date of birth when you register an account. This information is required to verify your identity and confirm your age. This verification process is mandatory to comply with the legally prescribed age limit in Bangladesh. We collect only the minimum amount of personal data necessary and only where it is genuinely needed.

Device and browser information is also collected automatically — including device type, operating system, browser name and version, and IP address. This data is used to improve platform performance and maintain security. As a mobile-first platform, betvibe places particular importance on mobile device data. Approximate location information (city or region) may be determined from your IP address, but precise GPS location is never collected.

BDT transaction and payment details — including deposit and withdrawal amounts, payment methods (bKash, Nagad, Rocket, etc.), and transaction timestamps — are stored securely in our systems. betvibe never stores full payment card numbers directly; that information is handled by third-party payment gateways. Usage history — such as which games you played, when you logged in, and which pages you visited — is also retained in log form.

Betvibe uses the information it collects primarily to manage your account and ensure secure transactions. Personal data is essential for identity verification, password recovery, and account security. It is also used to complete the KYC (Know Your Customer) process in compliance with applicable laws in Bangladesh. Data is processed to support fraud prevention and adherence to anti-money laundering regulations as well.

To improve your experience, betvibe analyzes your preferences and usage habits. Based on which games or Sports Betting categories you enjoy most, we may show you relevant content and offers. Usage log data also plays an important role in diagnosing and resolving technical issues on the platform. betvibe never sells your data to advertisers and does not use it for unrelated marketing purposes.

Your communication history with us — including records of complaints and requests — is retained to help improve customer service. Your contact information is also used to send important account-related notifications by email or message. Promotional messages are sent only with your consent, and you can opt out of marketing communications at any time.

Betvibe uses cookies on its website — small data files stored in your browser. These cookies fall into three main categories: essential cookies (required for core site functionality), functionality cookies (which remember your preferences), and analytics cookies (which help monitor site performance). All cookies except essential ones can be disabled through your browser settings.

Session cookies are used to manage your login session and are automatically deleted when you close your browser. Persistent cookies may be stored for up to 12 months and are used to remember your language preference and login status. betvibe limits the use of third-party tracking cookies and does not use cookies for any external advertising networks. Changing your browser's cookie settings may limit certain features of the site, but core functionality will remain available.

Local storage and session storage may also be used, primarily to improve platform speed and usability. This stored data remains entirely on your device and is never sent to betvibe servers. You can clear local data at any time through your browser settings.

Betvibe determines how long your personal data is retained based on necessity. Data for active accounts is kept for as long as the account remains open. After an account is closed, certain information — such as financial transaction records — may be retained for a set period due to legal obligations. This period is generally up to five years from the account closure date, though it may vary in line with changes to applicable law.

Betvibe uses industry-standard encryption technology to protect your data. Your password is never stored in plain text — it is transformed using a strong hashing algorithm. All data exchanged with the website and app is protected by SSL/TLS encryption, keeping transmissions secure from third parties. Our servers and infrastructure undergo regular security audits.

Suspicious login detection is in place to prevent unauthorized access to your account. If unusual activity is detected, additional verification may be requested or the account may be temporarily locked. No betvibe employee will ever ask for your password — if you receive a request for your password by phone or message, treat it as fraudulent. Your cooperation is equally important when it comes to keeping your data secure.

Betvibe does not sell your personal data to advertisers or commercial third parties. However, limited information may be shared with trusted third parties to deliver specific services. Transaction data necessary for payment processing is shared with approved payment gateway providers. These third parties may only use the data to provide the specific service in question and are not permitted to use it for their own purposes.

In cases of legal obligation — such as a court order, government investigation, or request from a regulatory authority — betvibe may be required to disclose information in accordance with applicable law. In such situations, we share only the specific information requested and nothing beyond that. Where legally permitted, we will endeavor to notify you in advance. We are also obligated to report suspicious financial activity in accordance with the directives of Bangladesh's financial intelligence unit.

In the event of a business partnership or corporate restructuring, user data may be transferred, but the new entity will be required to maintain equivalent protections under this Privacy Policy. Users will be notified in a timely manner if such a change occurs. Any transfer of data outside Bangladesh will be carried out in accordance with international data protection standards.

Betvibe believes you should have full control over your own data. You can contact us at any time to request a summary of the information stored in your account. Once we receive your access request, we will provide that summary within a reasonable timeframe. There is no additional fee for exercising this right — the process is completely free.

You also have the right to correct your data. If your account contains any inaccurate or outdated information, you can request that it be updated. General details such as your name or contact information can be changed directly from your account settings. For changes to identity-verification information, you will need to contact our support team, and re-verification may be required in some cases.

You may request deletion of your account and associated personal data. However, certain information may need to be retained for a specified period due to legal or regulatory obligations — for example, records of financial transactions. Once we receive a deletion request, we will complete the process within 30 business days. You also retain the right to object to the processing of your data and to opt out of marketing communications at any time.

Betvibe reserves the right to amend or update this Privacy Policy as needed. If significant changes are made, we will notify you via a notice on the website or by email to your registered address. Updated policies take effect from the date of publication, and the "Last Updated" date at the top of the page will be revised accordingly. Continued use of the platform after any changes will be taken as acceptance of the updated policy. We recommend checking this page periodically to stay informed of any updates.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact our support team. You can reach us at support@betvibe.click — messages are typically answered within 24 to 48 hours. You can also visit our FAQ section for more detailed help. betvibe is always respectful of your privacy and committed to keeping your data secure.

You can raise any data protection concerns directly with us, and we will work to resolve them as promptly and effectively as possible. Your trust and satisfaction are our highest priority. betvibe is committed to building a safe and transparent platform for the gaming community in Bangladesh.